Terms and Conditions

Welcome to Sierra! These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully.

1. Definitions

  • Right of Withdrawal Period: The period in which the consumer can exercise their right of withdrawal.
  • Consumer: A natural person who is not acting in the course of a professional or commercial business and enters into a distance contract with a trader.
  • Day: Calendar day.
  • Fixed-Term Agreement: A distance contract concerning a series of products and/or services delivered over a specified period.
  • Right of Withdrawal: The consumer’s option to withdraw from the distance contract within the withdrawal period.
  • Trader: The natural or legal person offering products and/or services remotely to consumers.

2. Identity of the Trader

Company name: Sierra
Email address: info@sierra-official.com
Phone number: +447446123619
Contact Form: Contact page
Physical address: 71-75 Shelton Street, London, WC2H 9JQ, England, United Kingdom

3. Application

These Terms apply to all offers from the trader and all distance contracts concluded between the trader and the consumer.

4. The Offer

Our offers are non-binding and subject to availability. If an offer has a limited validity period, this will be clearly stated. The offer includes a comprehensive and accurate description of the provided products and/or services.

5. The Agreement

An agreement is concluded when the consumer accepts the offer and meets the corresponding conditions. We confirm receipt of the acceptance electronically without delay.

6. Right of Withdrawal

Consumers have the right to withdraw from the agreement within 30 days without providing any reason. The withdrawal period starts on the day the consumer receives the product. Please see our Return Policy for further details.

7. Consumer Obligations During the Withdrawal Period

During the withdrawal period, the consumer is expected to handle the product and packaging with care. If the consumer wishes to exercise their right of withdrawal, the product must be returned in its original condition.

8. Exceptions to the Right of Withdrawal

Certain products, such as customized or perishable goods, are excluded from the right of withdrawal. If applicable, this will be stated in the product description.

9. Prices

All prices are listed in GBP and include VAT unless otherwise stated. We reserve the right to adjust prices due to changes in VAT rates or other unforeseen circumstances.

10. Compliance and Warranty

We guarantee that our products comply with the agreement, the specifications in the offer, and reasonable expectations regarding reliability and usability. If you experience issues with your product, please refer to our Return Policy.

11. Delivery and Execution

Orders are delivered to the address provided by the consumer. Accepted orders are processed promptly, but no later than 30 days. In case of delays, the consumer will be informed and has the right to terminate the agreement. For further details, please visit our Shipping Policy.

12. Fixed-Term Agreements

Agreements concluded for an indefinite period may be terminated at any time with one month’s notice.

13. Payment

Payments are processed securely through our payment systems, which comply with legal and security standards. In case of delayed payment, we may contact the consumer for an amicable solution. Please see our Payment Policy for more details.

14. Complaints Procedure

If you have complaints regarding our services, please contact us at info@sierra-official.com  We will respond to complaints within 30 days.

15. Privacy Policy

Your privacy is important to us. Please read our Privacy Policy for information on how we collect, use, and protect your personal data.

Contact information

If you have any questions or concerns regarding our payment process, feel free to reach out to us at the following details:

Company name: Sierra
Email address: info@sierra-official.com
Phone number: +447446123619
Contact Form: Contact page
Physical address: 71-75 Shelton Street, London, WC2H 9JQ, England, United Kingdom


Customer service opening hours:

We are available to assist you during the following times (GMT+0):
Monday to Friday: 9:00 - 18:00
Weekend & Holidays: 10:00 - 16:00

For more information, please visit our FAQ Page or Contact Page

Track your order anytime at our Track your order page