Privacy Policy

Last updated: Januari 5, 2025

At Sierra Official ("we," "us," or "our"), we are committed to protecting your privacy and ensuring that your personal information is processed in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy outlines how we collect, use, and protect your data when you visit our we

1. Data Controller

Company name: Sierra
Email address: info@sierra-official.com
Phone number: +447446123619
Contact Form: Contact page
Physical address: 71-75 Shelton Street, London, WC2H 9JQ, England, United Kingdom

2. Collection and Use of Data

2.1 Website Visit

When you visit our website, we automatically collect certain information transmitted by your browser, including but not limited to:

  • Pages visited
  • Date and time of access
  • Amount of data transmitted
  • Referrer URL
  • Browser type and version
  • Operating system
  • Your IP address (possibly anonymized)

    This data is collected for the purpose of ensuring website functionality, security, and performance analysis.

2.2 Google Analytics

We use Google Analytics to analyze website traffic and improve our services. Google Analytics may collect anonymized data, including your IP address, which may be transmitted to and stored by Google. For more information, please review Google's Privacy Policy.

2.3 Google Maps and Web Fonts

Our website integrates Google Maps to assist with location services and Google Web Fonts to enhance the visual appearance of text. These services may involve transmitting your IP address to Google's servers, which may be located outside the UK. For further information, please refer to Google's Privacy Policy.

3. Cookies

We use cookies to enhance website functionality and improve user experience. Cookies are small text files stored on your device that facilitate various website features, such as remembering items in your shopping cart.

Types of Cookies

  • Session Cookies: Temporary cookies that are deleted when you close your browser.
  • Persistent Cookies: Cookies that remain on your device and help us recognize your browser on future visits.

You can manage or disable cookies through your browser settings. Please refer to the following links for more information on managing cookies in popular browsers:

Please note that disabling cookies may impact the functionality and user experience of our website.

4. Your Rights

In accordance with the UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:

  • The right to access your personal data.
  • The right to correct inaccurate or incomplete information.
  • The right to request the deletion of your data ("right to be forgotten").
  • The right to restrict data processing.
  • The right to data portability, allowing you to receive a copy of your data in a machine-readable format.

If you wish to exercise any of these rights, please contact us at  info@sierra-official.com

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed to ensure the ongoing protection of your information.

6. Policy Updates

We reserve the right to update this Privacy Policy to reflect changes in our practices, legal obligations, or services. Significant updates will be communicated through our website or via email.

7. Cookie Consent Banner

When you first visit our website, a cookie consent banner will appear. By clicking "Accept," you agree to the use of cookies for website functionality, analytics, and personalized content. You can adjust your cookie preferences at any time through your browser settings.

Customer service

If you have any questions about our return policy, please contact our customer service via info@sierra-official.com We will do our best to respond to your inquiries within 24/48 hours.

Contact information

If you have any questions or concerns regarding our payment process, feel free to reach out to us at the following details:

Company name: Sierra
Email address: info@sierra-official.com
Phone number: +447446123619
Contact Form: Contact page
Physical address: 71-75 Shelton Street, London, WC2H 9JQ, England, United Kingdom

Customer service opening hours:

We are available to assist you during the following times (GMT+0):
Monday to Friday: 9:00 - 18:00
Weekend & Holidays: 10:00 - 16:00

For more information, please visit our FAQ Page or Contact Page

Track your order anytime at our Track your order page