Shipping Policy
Welcome to the Shipping Policy of Sierra! We want to make sure you have a seamless shopping experience. Below are the details regarding our shipping process.
Shipping details
| Stage | Duration | Cost |
|---|---|---|
| Order Processing Time | 1-3 Business Days | Free |
| Shipping Time | 3-10 Business Days | Free |
| Total Delivery Time | 4-13 Business Days | Free |
Order cutoff time: 18:00 (GMT+0) Monday to Friday.
Please note that during busy periods such as public holidays, delivery times may be longer.
Shipping partners
We work with trusted shipping partners to ensure your order is delivered safely and on time. Our main shipping partner is Royal Mail for all deliveries within the United Kingdom.
Shipping confirmation
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order on our Order Tracking Page using the tracking number provided.
Customs and import taxes
For orders outside of the United Kingdom, customs duties and import taxes may apply. These costs are the responsibility of the customer and must be paid at the time of delivery.
Address changes
If you wish to change your delivery address after placing an order, please contact our customer service as soon as possible at info@sierra-official.com We will do our best to accommodate the change, but we cannot guarantee this if the order has already been processed.
Undeliverable packages
If a package cannot be delivered due to an incorrect address, refusal of delivery, or failure to collect at a collection point, we reserve the right to charge return and reshipping costs.
Customer service
If you have any questions about our return policy, please contact our customer service via info@sierra-official.com We will do our best to respond to your inquiries within 24/48 hours.
Contact information
If you have any questions or concerns regarding our payment process, feel free to reach out to us at the following details:
Company name: Sierra
Email address: info@sierra-official.com
Phone number: +447446123619
Contact Form: Contact page
Physical address: 71-75 Shelton Street, London, WC2H 9JQ, England, United Kingdom
Customer service opening hours:
We are available to assist you during the following times (GMT+0):
Monday to Friday: 9:00 - 18:00
Weekend & Holidays: 10:00 - 16:00
For more information, please visit our FAQ Page or Contact Page
Track your order anytime at our Track your order page