Payment Policy
At Sierra, we strive to make your shopping experience as simple and secure as possible. Below, you will find details about the payment methods we accept, as well as other relevant information regarding payments.
Accepted Payment Methods
We accept the following payment methods for your convenience:
- Visa
- Mastercard
- Maestro
- American Express
Secure Transactions
Your security is our top priority. All transactions are processed securely using industry-standard encryption to protect your personal and payment information. We do not store your credit card information on our servers.
For further details on how we handle your personal data, please refer to our Privacy Policy.
Payment Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email. This email will contain the details of your purchase and confirmation that the payment has been received.
Failed or Declined Payments
If your payment is declined, please ensure that all the information provided is correct, including your billing address and card details. If the issue persists, we recommend contacting your bank or card issuer.
Currency
All transactions on our website are processed in GBP (British Pound). If you are making a purchase from outside the United Kingdom, your bank or card provider may charge a foreign transaction fee.
Payment Disputes
If you believe there is an issue with a charge, please contact us immediately at info@sierra-official.com to resolve the matter. We will work with you to investigate and resolve any payment disputes as quickly as possible.
Customer Service
If you have any questions about our return policy, please contact our customer service via info@sierra-official.com We will do our best to respond to your inquiries within 24/48 hours.
Contact information
If you have any questions or concerns regarding our payment process, feel free to reach out to us at the following details:
Company name: Sierra
Email: info@sierra-official.com
Phone number: +447446123619
Contact Form: Contact page
Physical address: 71-75 Shelton Street, London, WC2H 9JQ, England, United Kingdom
Customer service opening hours:
We are available to assist you during the following times (GMT+0):
Monday to Friday: 9:00 - 18:00
Weekend & Holidays: 10:00 - 16:00
For more information, please visit our FAQ Page or Contact Page
Track your order anytime at our Track your order page